success-icon

Congratulations!

You are now a ClubMiles member and
you've earned a 500 sign up bonus.

contact-us

CONTACT US

International Customer Care
International Customer Care

Call 24x7

International call rates apply

Who we are

At Medow Times LLC (referred to as 'Medow Flights,' 'we,' 'us,' or 'our'), we highly value your trust. We want you to understand how we gather, use, and share information. This Privacy Policy outlines our procedures regarding the information we collect when you visit or use any of our platforms, including websites (such as www.medowflights.com), mobile applications (the 'Apps'), and services accessed through different channels like websites, apps, and contact centers (collectively, the 'Services').
Data Collection: We collect information when you interact with our Websites, Apps, or Services.
Scope of Policy: This Privacy Policy applies to all the information we collect through our various platforms.
Use of Information: Learn how we use the gathered information to provide you with our services.
Information Disclosure: Discover how and when we may disclose your information to third parties.
Security Measures: We prioritize the security of your information and detail our protective measures.
Updates and Revisions: Stay informed about any changes to our Privacy Policy.

PERSONAL INFORMATION What Information We May Collect About You

Personal Information means details that identify you or are related to an identifiable person. This includes things like:

  • Your Name
  • Addresses
  • Phone number
  • Email address
  • Credit/debit card details
  • Social media ID
  • Passport number
  • Transportation-related numbers (like TSA known traveler number)
  • Info you share during communication or travel bookings (like preferences, dietary needs)
  • Demographic information
  • Analytics/Advertising Data (linked to a user/device ID)
  • Assumptions about you

If you share info about others, you confirm that you can do so and allow us to use it as per this Privacy Policy.

How We Collect Your Info

We get your info in different ways::

  • Through the Services: When you book, register, or set communication preferences.
  • Offline: When you contact customer service.
  • From Other Sources: Like public databases, marketing partners, social media, and other third parties (as allowed by the law).
Analytics/Advertising Data

We and our friends may automatically gather data like:

  • Browser and device info (like IP address)
  • How you use our services (pages visited, links clicked)
  • Ad data (views, clicks, cookie IDs)
Third-Party Services

We can't control what other websites or services do, and we're not in charge of their privacy practices. This Privacy Policy doesn't cover how other people or companies handle your information. This includes third-party websites we might link to or services that have buttons on our site, like Facebook's Like button.

Also, we're not responsible for how big companies like Facebook, Apple, Google, Microsoft, or any app developers or social media platforms handle your info. So, when you share personal info with them through our services, it's their rules, not ours.

More On Advertising

We and advertising companies use information about you to show you ads that match your interests. This info can include what you tell us, how you use our services, or data we get from others. The goal is to make ads more relevant to you, optimize ad campaigns, and provide analytics services

We use technologies like cookies and pixels to collect this info. It helps us recognize you across devices. Sometimes, we share an identifier (like an email address) with advertising partners for these practices.

If you don't want targeted ads on social networks, adjust your settings there. Keep in mind, we don't control these programs, and we're not responsible for how well they work or if they follow the rules.

Security

We work hard to keep your personal information safe with reasonable measures. But, it's tough to guarantee 100% security for data during transmission or storage. If you ever think your account security is at risk, please let us know right away using the contact info in the "Contacting Us" section below.

Opt-Out of Marketing Emails

If you don't want to get marketing emails from us in the future, just follow the instructions in each email or reach out to us using the details in the 'Contacting Us' section below. You can also turn off push notifications in your device settings.

We'll try to make these changes as soon as we can. Keep in mind, even if you opt-out of marketing emails, you might still get important messages about your account or transactions, and you can't turn those off.

How you can access, correct, or delete your Personal Information

If you want to see, fix, or delete the personal information you gave us before, you can reach out to us at info@medowflights.com. Just follow the steps we send you in the email. For your safety, we can only process requests related to the email address you use to contact us, and we might need to check who you are first. We'll do our best to make changes or deletions quickly.

Keep in mind, we might have to keep some info for records or to finish things you started before asking for changes. And there could be leftover info in our records that we can't remove.

Retention Period

We'll keep your personal information for as long as we need it to do the things explained in this Privacy Policy, unless the law says we can or have to keep it longer.

Use of The Services By Minors

The Services are meant for people who are 18 and older. If you're younger than 18, please don't share your personal information with us through the Services.

Important Notice to All Non-US Residents

Our computer servers are in the U.S. If you're in a different country, know that any info you give us, including personal details, will be sent from where you are to the U.S. Unless it's about data under GDPR, giving us this info or letting us collect it through our Services means you agree to this transfer.

GDPR Notice

If you're in the European Economic Area (EEA), check out the privacy notice about the General Data Protection Regulation 2016/679 (GDPR).

Your U.S. State Privacy Law Rights

For residents of California, Colorado, Connecticut, Utah, or Virginia, there's information about privacy laws in those states. If you're in California, you can ask us about how we share your info with affiliates and third parties for their own marketing.
For this, just reach out to us using the info in the 'Contacting Us' section below. Also, we don't pay attention to Do Not Track signals, except for Global Privacy Control (mentioned in the notice about U.S. State Privacy Laws)."

Your Canadian Privacy Rights

If you live in Canada, you can ask us for details about how we share your personal info with our partners and other companies for their own marketing. To do this, just get in touch with us using the info in the 'Contacting Us' section below.

Sensitive Information

Please avoid sharing any sensitive personal details (like Social Security numbers, info about your race, political views, religion, health, biometrics, criminal history, or union membership) with us, either through the Services or in other ways.

Updates To This Privacy Policy

We might make changes to this Privacy Policy (including any parts of it). The 'Effective Date' at the top shows when we last updated it. If we make changes, they'll be effective when we post the updated Privacy Policy on the websites, apps, and services. If you use them after the changes, it means you agree to the updated Privacy Policy.

Contacting Us

If you have any questions about this Privacy Policy, please contact us via email at info@medowflights.com or write to us at:

Medow Times LLC
13001, 1006 Broadway Street,
New York, NY
Attn: Customer Service/Privacy

Emails are not super secure, so please don't send credit card or other important info in your emails to us.

See if your flight is on time! Check airport maps, weather, and more!